Rico's American Grill - Feedback

American, Breakfast-brunch, Burgers
7677 N 16th St Phoenix, AZ 85020-4434, 85020-4456, United States
Dishes: 216

Reviews

Overall Total Score
3.5 out of 5
Very good | 2127 reviews

Was User at Rico's American Grill a mag?
I attempted to find a breakfast spot in the city but had trouble. When I arrived a little after 11, I was disappointed to find out that breakfast service had ended for the day. However, the waitress kindly checked with the chef who agreed to make us breakfast. This gesture truly made our day. The service was exceptional and went above and beyond. The food was deliciously cooked, and the restaurant was spotlessly clea... View all feedback.

What User dislikes about Rico's American Grill:
We arrived at 6:30 pm... the place was dead quiet! It actually took a couple minutes for anyone to notice we were there! The waitress was rather rude, and was less than helpful. She seemed to be rushing us through everything. Annoying! View all feedback.

Reviews from various websites

Menu
3.6 ★ from 59 reviews
ciara-152
Ciara 03.09.2020 - 20:10

The reservation by open table did not work, but they could put us quite quickly. the staff was incredibly friendly and the food was great!

mellie-13
Mellie 23.11.2022 - 20:15

Was not impressed by something really except our server he was very friendly and helpful. Eating was just ok, no was hot, or tasted very good. the schoolgirls were a sweat. no help what they were only rude and had no idea what was going on. manager there was that they are new, but be nice and manating has nothing to do with being new to their job! it was not a good way to end our journey. kinda disappointed that such a high-end resort had so bad service and eating in their restaurant.

thomas-3634
Thomas 28.03.2021 - 12:34

Eating was okay, nothing special, but not bad. the menu options are decent. the decoration must be updated somewhat. we went on a Saturday night, around 19 o'clock and the place was quite empty. that's good if you just want to fall in and get something to eat, but probably not a good sign.

hugh-173
Hugh 18.03.2018 - 16:17

Suzanne was great! she was quick and helpful with the menu.

clare-183
Clare 12.05.2020 - 21:27

The hostess was a bit rude and wouldnt even check for the reservation. Our waitress rushed us and was asking for orders before we even sat down. Food was pretty good.

Last update: 23.11.2022

River Crab restaurant received mixed reviews from customers. One unhappy visitor complained of extremely poor service and ruined birthday celebrations due to neglectful waitstaff. Another disappointed patron expressed dissatisfaction with the food quality and hidden credit card charges. However, some diners had positive experiences, praising the exceptional service, delicious food, and beautiful riverside location. Most customers enjoyed the atmosphere and views, particularly during special occasions like anniversaries or 4th of July celebrations. Overall, while some customers were let down by their experience, others found the River Crab to be a pleasant dining destination worth revisiting.

Opentable
3.8 ★ from 66 reviews
amyd
امید 21.10.2024 - 06:29

Reservation through Open Table didn’t work, but they were able to seat us pretty quickly. Staff was incredibly friendly and food was great!

hopes
Hopes 21.10.2024 - 06:29

Was not impressed by anything really except our server he was very kind and helpful. Food was just ok none was hot, or tasted very good. the front desk girls were a joke. No help whatsoever they were just rude and had no clue what was going on. Manager blamed it on them being new but being nice and having manners has nothing to do with being new to your job! Was not a very good way to end our trip. Kinda disappointed that such a high end resort had such bad service and food at their restaurant.

brads
BradS 21.10.2024 - 06:29

The food was ok . Nothing special, but not bad either. The menu options are decent. The decor needs to be updated a bit. We went on a Saturday night, around 7pm and the place was pretty empty. That 's good if you want to just drop in and get some food, but probably not a good sign either.

opentable-diner-179
Opentable 21.10.2024 - 06:29

Suzanne was great ! She was fast and helpful with the menu .

Late supper sandwiches were very good. We had a grilled turkey on Cibatta Roll and a Turkey club sandwich. The sweet potatoes fries were severely undercooked and when returned were remade and quickly corrected to satisfaction. I would say prices were slightly higher than we are used to paying.

Last update: 21.10.2024
Int Restaurants
3.6 ★ from 969 reviews
karen-s-teacher8661
Karen 28.07.2024 - 07:32

The food here is delicious! I highly recommend trying the Huevos Rancheros for breakfast.

magen-reeves
Magen 28.07.2024 - 07:32

I went here on my birthday for lunch with my grandmother by total mistake! Ended up being the best tacos I have ever had. My waiter was friendly and has a great sense of humor. The birthday desert was also amazing! Thank you for brightening up my birthday!

monica-a-fox1902
Monica 28.07.2024 - 07:32

Love Rico's! We go there for dinner every Christmas Eve, at a minimum. They have good artisan-type American food, and we always enjoy ourselves. Jim took great care of us tonight, and we had a great time. Dad said the carrot cake was some of the best he's ever had.

m-weed0116
M 28.07.2024 - 07:32

This restaurant is a delightful place to dine! The exterior is charming, adorned with beautiful flowers. Upon entering, we were greeted warmly with smiles. I ordered the classic cheeseburger meal with fries, and it was not only delicious but also a generous portion. My friend opted for the chicken quesadilla, which was equally tasty. If you're seeking a restaurant with delicious food, excellent customer service, and affordable prices, I highly recommend giving this place a try.

charlee-myers-1
Charlee 28.07.2024 - 07:32

I've come to this Hilton several times throughout the years for a conference. This restaurant has always been clean with great service BUT what has happened is a downgrading in the available menu items. Hilton has done a disservice to its guests by reducing the available menu options.

Last update: 28.07.2024
Foursquare
2.9 ★ from 73 reviews
Google
3.9 ★ from 333 reviews
Tripadvisor
3.5 ★ from 432 reviews
Yelp
3.0 ★ from 195 reviews

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