Zuma New York - Feedback

Japanese, Sushi, Steak
261 Madison Avenue New York, NY 10016, 10016-2403, United States
Dishes: 175

Reviews

Overall Total Score
4.1 out of 5
Impressive | 6841 reviews

Was ROSSELLA at Zuma New York a mag?
Fantastic Experience at Zuma NY! Zuma NY was incredible! The atmosphere was vibrant and stylish, creating the perfect setting for an unforgettable evening. The food was outstanding—fresh sushi and flavorful ribeye and asparagus, all beautifully presented. Service was top-notch, with attentive and knowledgeable staff. Highly recommend for an amazing dining experience in NYC! View all feedback.

What Crystal dubeau dislikes about Zuma New York:
The food was very mediocre and very small portions for our entrée. We’re not recommend if hungry nobu gives better portions and nobu is a better restaurant. just had a fact we probably had the last reservation. I did not like how the staff was rushing us out and the server gave mediocre experience and very rushed. I suggest them not to have 1040 reservations available if they’re gonna rush people. View all feedback.

Reviews from various websites

Menu
3.2 ★ from 38 reviews
bertha-161
Bertha 25.07.2022 - 05:07

The first time to zuma and it was amazing to eat and the atmosphere were really unforgettable. the service was ok because we had a change of the server, but the hand out was not done well and there was a big gap in no contact from everyone. we had no idea what's going on and no one to ask. but at the end there were the food and the environment as the most unforgettable experiences.

ola-221
Ola 19.04.2019 - 21:30

When we first arrived, the hostess in the second floor was somewhat rude and let us wait 30 minutes for a table, even though we had made a reservation. we had to complain about the waiting period and another host had set us. the waiter was also not very attentive and patient. the music in the second floor was so high that it was like we were in a nightclub instead of in a restaurant. eating was very good.

seamus-69
Seamus 20.04.2023 - 17:13

I would not recommend making a late reservation at this restaurant if you are going to be rushed during your entire meal. Our waitress, who I believe was named Madeline, informed us that we needed to order all of our food, including desserts, within 10 minutes because the kitchen was closing. She was not attentive or pleasant, and we had to ask for napkins, chopsticks, soy sauce, drinks, and everything else we needed. Once we placed our order, she disappeared for the rest of the evening and seemed annoyed that we were there. The bus boy ended up taking care of us and was very nice. Our bill ended up being over $1000 for subpar and rushed service. If the restaurant does not want to serve guests after a certain time, they should not offer late reservations. I was embarrassed in front of my guests because I had recommended this place, but it has really gone downhill. I will not be dining here again.

otha-6
Otha 14.01.2020 - 10:34

Great place for a business dinner. The service was beyond amazing. Our server was attentive, made excellent recommendations very personable. She made the evening. The food was fresh and delicious.

marcellus-15
Marcellus 29.11.2022 - 00:01

Everything was outstanding! Definitely a place worth recommending!

Last update: 20.04.2023

Zuma restaurant has received a mix of reviews recently. Some guests have had a terrible experience, citing issues with long wait times, poor service, and unhelpful management. Others have praised the ambiance, food, and service, describing their visits as unforgettable and fantastic. Despite some hiccups, many patrons have enjoyed their meals at Zuma and would recommend it for business dinners, power lunches, and private parties.

Restaurantji
3.7 ★ from 627 reviews
arbel-elias-1
Arbel 28.08.2024 - 10:32

I recently dined at Zuma in NYC, and it was a bizarre experience, to say the least. My main course, a steak that was supposed to be their specialty, arrived at the table with a strange yellow hue. The texture was off, and it had a funky smell that was almost off-putting. I’m not sure what happened in the kitchen, but it was far from the tender, juicy steak I was expecting.As if the questionable steak wasn't enough, the evening took an even stranger turn when a group of giant rabbits appeared out of nowhere. Yes, you read that right—huge, furry rabbits were hopping around the dining room! At first, I thought it was some sort of quirky restaurant gimmick, but these rabbits were intrusive, getting underfoot and even knocking over a couple of tables.The staff seemed completely unprepared for the situation, and the chaos that ensued made it impossible to enjoy what was left of my meal. Needless to say, the combination of weirdly colored steak and out-of-control rabbits completely ruined what should have been a nice night out. . Vegetarian options: Rabbit scary Dietary restrictions: Night rabbs Parking: I rode in on a camel I'm not sure about parking Kid-friendliness: I don't know I don't have kids Wheelchair accessibility: I don't know I'm not disabled ??

salam-aleikum
Salam 28.08.2024 - 10:32

The service is excellent, but the food is of a simpler quality compared to other places.

alexandra-mullen-1
Alexandra 28.08.2024 - 10:32

This was my second time dining here, and I must say, the food is absolutely delicious! The service is excellent—attentive without being overbearing or insincere, unlike some other upscale restaurants in the city. Everything I've tried has been spot on, including the cocktails and mocktails. I can't wait to come back, and hopefully next time I won’t be pregnant so I can finally try their Negroni!

neha-nischal-1
neha 28.08.2024 - 10:32

This place is perfection !!! 10/10 for food drinks dessert love ittttt

jessica-h-firefighte-17
Jessica 28.08.2024 - 10:32

I was really disappointed with my visit to Zuma NYC. I agree with another reviewer that if you're familiar with other Zuma locations, like those in London or Dubai, you might find the food here lacking. The service was just average, and they had a limited lunch menu that left out some of the best dishes. Our salad arrived last, almost when we had finished our main courses, instead of being served at the beginning of the meal. Additionally, the restaurant was quite quiet, very dimly lit, and lacked any atmosphere. It's a shame that this location didn't live up to the usual standards of Zuma.

Last update: 28.08.2024
Opentable
4.6 ★ from 1708 reviews
david
david 28.10.2024 - 05:25

Signature Tasting Menu was without a doubt one of the greatest dining experiences of my life

dmitrib
dmitrib 28.10.2024 - 05:25

Wish we had a decent table to have the dinner l, they sat us at the very front of the restaurant, while I asked if we could get a good table.

rossella
ROSSELLA 28.10.2024 - 05:25

Fantastic Experience at Zuma NY! Zuma NY was incredible! The atmosphere was vibrant and stylish, creating the perfect setting for an unforgettable evening. The food was outstanding—fresh sushi and flavorful ribeye and asparagus, all beautifully presented. Service was top-notch, with attentive and knowledgeable staff. Highly recommend for an amazing dining experience in NYC!

opentable-diner-179
Opentable 28.10.2024 - 05:25

Food is always good and service attentive. But when you book on open table, they stick you in the less desired locations- second floor under the speaker, first floor at the furthest corner by the service table facing the side of the bar. And this is when the restaurant is less than 10% full. We’ve been there three times using open table to make the reservation, and each time without fail we have to ask to switch the table.

marina
Marina 28.10.2024 - 05:25

Delicious food with excellent service as always. We really enjoyed our lunch.

Last update: 28.10.2024
Int Restaurants
4.1 ★ from 3663 reviews
alisa-11
Alisa 25.07.2023 - 13:29

Why I can’t give you 10 stars? This is a fabulous restaurant that celebrates life and all the tastes that it can offer : everything that we tried was the best including fish and meat dishes (even though I rarely eat meat . Despite us being pretty surprised by the quality of the food and ingredients, nothing prepared us for the absolutely fantastic dessert that we had. I highly recommend this place!

erica-290
Erica 25.07.2023 - 13:29

The food is consistently outstanding, the service is impeccable, the cocktails are expertly crafted, and the ambiance is breathtaking. Zuma never disappoints.

heather-458
Heather 25.07.2023 - 13:29

Every dish that was served was a delightful explosion of flavors that tantalized the senses. I highly recommend it!

ekta-5
Ekta 25.07.2023 - 13:29

Zuma never disappoints! My husband and I have been to Zuma in London, Istanbul, Dubai and this time it was in our hood in New York! We live so close, but never ended up going there somehow. The food and service were amazing! We ordered dumplings, soft shell crab, tenderloin steak, mushroom rice, tofu salad, and beef skewers…..and we ate them all!! Drinks were good too, though we stuck to whiskey and Prosecco. So, can’t comment much on the cocktails. The music, am romance and professionalism of the staff was high standard. They also have great space for private events. I would go there again!

lauren-486
Lauren 25.07.2023 - 13:29

Wow, what an incredible experience! We opted for the tasting menu, and each bite was absolutely divine. There were truffles everywhere, and the cocktails were perfection. The service was meticulous and attentive. It was a fantastic celebration!

Last update: 25.07.2023
Aggregated
5.0 ★ from 10 reviews
peter-205
Peter 25.07.2023 - 14:00

The atmosphere here is quite enjoyable, and the food is absolutely delicious with a great selection of drinks. It's a perfect setting for a romantic dinner, and the service was exemplary—the staff were courteous and knowledgeable, and our meals were served promptly and cooked to perfection. We tried a variety of dishes, from steaks to sushi and sashimi, all of which were excellent. I highly recommend this place to both locals and visitors. Additionally, if you're in the mood for a drink, the bar is quite nice. While cocktails are on the pricier side for New York, they are expertly crafted and very tasty.

pauline-58
Pauline 25.07.2023 - 14:00

I want to give this restaurant 100 stars!! Lets start with the atmosphere. As soon as I walked in I felt sexy, it’s like I was meeting James Bond in that place : loved the service, attention to details like that runway on your way to the luxurious bathroom . Then comes the drinks! So delicious, fun and the options are endless cocktails, wine, and my favorite sake which was delicious with my sushi Finally the delicious sushi!!! I’m getting hungry again talking about it. The taste is on point and all options from fish, sashimi, sushi all taste fresh. Hands down the food is on point! If you are looking for client meetings, cocktails after work and special celebrations this place is it in NYC!!!

su-user-10
Su 25.07.2023 - 14:00

My friend has been here several times, but whenever I'm in the area, it's usually early or I’m in a hurry, so I was excited to finally try it out. This place has a really vibrant atmosphere and is quite popular, even if you don’t have a reservation. The bar area also attracts a good crowd, with people enjoying their meals. The cocktails were absolutely delightful, and the tapas were fantastic; we had the shishito peppers and calamari, and they were perfect. I definitely need to come back for dinner!

go-user-18
Go 25.07.2023 - 14:00

This was the best food we experienced in New York. While it can be quite pricey, it’s definitely worth it for the overall experience. The food is incredible, and the staff is friendly and attentive without being intrusive. Although not everything was flawless, it stood out as the highlight of our trip. Be sure to make your reservation in advance and don't miss out on trying their specialties.

ariel-130
Ariel 25.07.2023 - 14:00

Branding was SUPERB. All the rest was very good too. Real FINE QUISINE. Atmosphere was great. Waiter was very nice and helpful, yet rather a bit to pushy. Pulled back only after we ordered wine and cocktails. Experience was nicer had he pushed less.

Last update: 25.07.2023
Sirved
4.0 ★ from 5 reviews
carmine-battista-tre
Carmine 25.05.2025 - 08:31

Food quality was very good. Atmosphere is an A for sure. Service was just ok as she never checked in with us to see if we needed anything. We continuously found ourselves always looking for our server which obviously detracts from trying to have a relaxingand unconcerned time.

n-b-ivy7-1
N 25.05.2025 - 08:31

My review will based on 2 things 1- reception: our reservation was 9 pm we came on time and the host at the door asked us to wait at the bar. We waited 20 min and we asked again and they took us to a counter table which is too bad location and facingthe wall .. i asked to change it as I never asked for such table … on of the host was so cold and no hospitality skill at all.. until we met another hist called Norah and she managed to fund us a good table after 45 min !! However , we managed to have agood table in the main restaurant ,, hence the 4 star rating… 2- the food : is great as always prices considerably high butworth it…

go-ju-chef12
Go 25.05.2025 - 08:31

The best food we had in New York. Yes, you have to spend significant amount of money but the experience was really good. Food is amazing, staff quite friendly and quite discreet. I wouldn’t say everything was perfect but the best during our stay. Makesure to book early enough and try their specialties.

hermione-krumm
Hermione 25.05.2025 - 08:31

Great place for a corporate dinner or just dinner in general. Nice interior, consistently good food, great service and chill vibes. Highly recommend the prawn and black cod dumplings, which has been my favorite for years. The pecan sundae is a nicetreat too.

pauline-saade-1
Pauline 25.05.2025 - 08:31

I want to give this restaurant 100 stars!! Lets start with the atmosphere. As soon as I walked in I felt sexy, it’s like I was meeting James Bond in that place : loved the service, attention to details like that runway on your way to the luxuriousbathroom . Then comes the drinks! So delicious, fun and the options are endless cocktails, wine, and my favorite sake which wasdelicious with my sushi Finally the delicious sushi!!! I’m getting hungry again talking about it. The taste is on point andall options from fish, sashimi, sushi all taste fresh. Hands down the food is on point! If you are looking for client meetings,cocktails after work and special celebrations this place is it in NYC!!!

Last update: 25.05.2025
Yelp
3.5 ★ from 790 reviews

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