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Contribute FeedbackThe Chalet at the Fairmont received mixed reviews from customers. Many mentioned the delicious fondue options, especially the cheese fondue. However, some experienced issues with slow service, undercooked meat, and a lack of explanation of menu options. Despite this, the ambiance was praised as warm and cozy, perfect for a special occasion. Exceptional service from servers like Gillian and Jack was highlighted, creating a welcoming atmosphere. Overall, it's recommended for a unique dining experience, particularly for fondue lovers and those looking for a cozy spot after a day on the slopes.
It took 30 minutes after our dinner plates were cleared for our dessert to finally arrive. The service was extremely slow. The food was decent, but nothing special. The ambiance was cozy and pleasant. It's worth noting that it's a busy week for resorts, but the wait time was still unacceptable.
The service at The Chalet is excellent. The staff always provide friendly and efficient service. We appreciated the personal touch of Gillian recognizing us from previous visits. Our server Jack was friendly, polite, and made us feel well taken care of. It was clear that he took pride and enjoyed his job. The only downside was that I was slightly cold (my son got the fireside seat!). The food was excellent as always. We will definitely be back next time. Also, what happened to the pretty lights that were there last year?
I absolutely adored the ambiance of this restaurant. The cheese fondue was excellent, but the beef was only average. The dessert fondue was simply amazing. However, I must mention that the restaurant seemed to be understaffed as we waited nearly 3 hours for each course. It was a bit on the expensive side, but overall it was a enjoyable and unique experience.
We were there for over 3 hours with kids. Almost finished our fondue before we were given an explanation of the food. We had to ask if we could order vegetables because all we had was bread and meat. Had no water multiple times. Poor service and ok food.
We opted for ‘the experience' which included a cheese, a broth and a chocolate fondue for dessert. The food was really great! Ordered a side schnitzel and seafood which was also fabulous!
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