Las Palmeras - Sunset Beach

Last week I went to Las Palmas for dinner. It was close to 9 pm and I was alone. Upon entering the cashier was busy talking to a customer. While standing I picked up a menu to look at the offerings. The restaurant was not busy and had only a few customers. I finally caught the eye of the cashier and asked if I could sit in the closet booth. He nodded yes. I found out later that the cashier was the owner. He came to my table and I ordered a margarita. I then gave him my food order and was very specific. Ground beef burrito plain. I asked that only meat, cheese, and sauce be put on my burrito. I also ordered double rice instead of beans and rice and a side of sour cream.. The waiters and the owner were laughing and having a good time. I had to get their attention and asked for the chips and salsa again. I am still waiting for my meal 15 minutes later. The owner/cashier finally arrived and handed me a bag to go. I said to him I did not order my food to go I plan to eat my meal here. He said I thought you wanted it to go because you were standing up looking at the menu. I again repeated that I had never said anything about a to go order. I was never asked if it was to go or eat in! He returned to the kitchen and 15 minutes later returns to my booth with my dinner. My burrito was covered with lettuce and tomatoes and a dolp of sour cream on the top. I advised the owner that I had ordered it plain with nothing but meat, cheese and sauce. He just stood there and tried to stare me down and finally said I a not going to serve you forget your margarita. I was not using ugly language nor did I raise my voice. He walked away from the table and headed to the back of the restaurant. I was stunned. I left with no intention of ever returning. I am a local and you can rest assured that this information will circulate among my friends and printed in our specific neighborhood paper and email. The problem was not with me but with the owner who did not pay attention to what I had ordered.

I ordered a ACP that didn?t taste anything like the normal ACP I get from here. I told the lady and instead of her handling the situation properly she walks away and rolls her eyes. The waiter only checked on us once as well. Thankfully they voided it off but definitely not a place I will be returning too.

Unbelievably terrible dishonest! Waitress argumentative when I received a meat meal when I ordered vegetarian. Manager told her to place the correct order. Twenty minutes later manager couldn 't believe I still hadn 't received my meal. I told him, I will take it to go. After never receiving my dinner we paid for what we had received and neither the waitress nor the manager apologized or made any attempt to comp my drink or offer me something to come back. I told the waitress I have never not left a server a tip but she didn 't deserve one. When I received my credit card statement they added a $10 tip to a $38 bill. I did go back and demand the $10, which they gave me and said.. It happens .

My wife and I went there today around 5:30. No wait and we were seated immediately. The waitress was prompt and took our drink and food order promptly. However that?s where the somewhat positive experience ended. I asked the waitress if the Taco Salad included fried beans, and she responded, ?yes it does?. My wife?s fiesta chicken salad was ok but way too much sour cream ? it should have been on the side. My taco salad with beef contained one small slice of tomato, lettuce, ground beef (which wasn?t bad) no fried beans and way too much sour cream ? nothing else. Also, the margaritas were obviously a premix and half the size what we had there in the past. We had to ask another waiter to find our waitress to get our check, when she arrived, I again asked her if the Taco Salad should have included the fried beans, she said ?yes?. She stated she would tell the manager. We expected an apology and/or a small discount ? nope, the check was not modified and no explanation offered. As a side note, the plastic covered menus were disgusting. Bottom line ? we?re not going back ? there?s other Mexican restaurants in the area far superior to this one.

This is a nice find in Sunset for authentic Mexican food. Decent beer selection. On this evening we had a mix of foods enchilada, burrito, and Pollo Loco. Enjoyed.