Cold Stone Creamery - Spokane

I had an amazing time at Cold Stone Creamery! Their wide variety of desserts makes it difficult to choose a favorite. The staff was exceptional, providing quick... read more I had an amazing time at Cold Stone Creamery! Their wide variety of desserts makes it difficult to choose a favorite. The staff was exceptional, providing quick and professional service.

The ice cream at this restaurant is fantastic! We ordered the "gotta have it" size, which was only $0.70 more than the small size, with flavors of chocolate pea... read more The ice cream at this restaurant is fantastic! We ordered the "gotta have it" size, which was only $0.70 more than the small size, with flavors of chocolate peanut butter and German chocolate brownie. Both flavors were outstanding! Not sure if they still sing, but we left a little tip just in case. We will definitely be returning for another enjoyable outing with the kids.

We just left the restaurant, and I have to say, the experience was quite disappointing. The young woman with short curly hair and glasses was openly speaking ne... read more We just left the restaurant, and I have to say, the experience was quite disappointing. The young woman with short curly hair and glasses was openly speaking negatively about customers within earshot. When I confronted her about it, she just glared at me. Later, when I requested a spoon for my ice cream, she tossed it onto the counter and walked away. Additionally, the girl with long dark hair who was working with her was also making unflattering comments about other patrons. Overall, it felt really awkward and unprofessional.

If I could give them zero stars, I would. My friend and I arrived an hour before closing and were never greeted. We were simply told to order when we were ready... read more If I could give them zero stars, I would. My friend and I arrived an hour before closing and were never greeted. We were simply told to order when we were ready, and when we finally did, the staff showed little interest. The place wasn't very clean, and we had to wait over five minutes for someone to check on us. It was only after the employee noticed that my friend hadn't tipped her for the ice cream (which wasn't mixed very well) that she suddenly became friendly. I do not recommend this place at all, and I won't be returning.

The ice cream is delicious but overpriced. Unfortunately, the young staff at the counter were quite rude, and the new owners or management seem unprofessional a... read more The ice cream is delicious but overpriced. Unfortunately, the young staff at the counter were quite rude, and the new owners or management seem unprofessional and snobbish. They clearly do not know how to properly train their team or address customer complaints. It's evident that they're still figuring things out.