Kokoro - Reading

Solid Japanese take out bento, good for an office lunch. Epic portion sizes in here. The teriyaki is a little sweet for my taste, but really enjoy the katsu. read more Solid Japanese take out bento, good for an office lunch. Epic portion sizes in here. The teriyaki is a little sweet for my taste, but really enjoy the katsu.

The members of staff were basically rude and undertrained. I repeated 6 times chicken katsu curry with rice large and a set of pumpkin korokke. The lady at the... read more The members of staff were basically rude and undertrained. I repeated 6 times chicken katsu curry with rice large and a set of pumpkin korokke. The lady at the front couldn't understand at all and ordered them incorrectly for me. Then her other colleague stepped in to help and asked me to repeat and say louder. The manager stepped in and said I won't be served as I was rude. Hope they can also put themselves in to their customers shoes and understand their feeling about repeating 7 times in total and still couldn't get their order right. They put 2 quids for an extra portion of curry sauce but charged me 2.5. I asked for a complaint email from the manager and did just throw a piece of paper in front of my face with the invalid email address on it. I expected the staff understand what they've got on their menu as a customer. Very shocking that how the manager dealt with this situation and not too adaptable and no apology at all. I believe it is inappropriate to refer an unknown customer as rude chinese. Update: I just opened my bag and only 2 pumpkin korokke were there but I paid for 3.

When paying £8.45 for a bowl three quaters full of rice with a little of the dish you ordered,then it's just paying high price for bowl of rice. The burrito bar... read more When paying £8.45 for a bowl three quaters full of rice with a little of the dish you ordered,then it's just paying high price for bowl of rice. The burrito bar just around the corner offers far better value for money and you're not still hungry afterwards.

Disappointment with Recent Price Increases Dear Kokoro Owner, I hope this letter finds you well, though I regret to say that my purpose for writing is to expres... read more Disappointment with Recent Price Increases Dear Kokoro Owner, I hope this letter finds you well, though I regret to say that my purpose for writing is to express my deep dissatisfaction with the recent price increases at your establishment. To say that I am lost for words would be an understatement. It is disheartening to witness two price hikes within a single year. As someone who, along with my team, regularly patronizes your facilities on a weekly basis, I find it difficult to comprehend the justification for such frequent and substantial increases. I, personally, had to cease using your service in Reading due to the last price hike earlier this year. It pushed the cost beyond my daily budget, forcing me to limit my favorite lunch to just once a week, if at all affordable. Today, as I returned to your Reading branch on my team's request, I was shocked to notice yet another price increase. Astonishingly, it is now £1.00 dearer than the same time last year. How can this be justified, especially during a time when there is a cost of living crisis affecting your customers? It is with great disappointment that our office has decided not to support your establishment any longer. We are collectively expressing our dissatisfaction by voting with our money. I intend to share my views on social media, urging fellow customers to consider alternative options. The introduction of smaller containers for takeaway medium and large options, seemingly for increased profit, coupled with these relentless price hikes, leaves customers feeling taken advantage of. Your business appears to be closing its doors to customers, evident in shortened queues during peak times and reduced footfall – a direct consequence of what seems to be motivated by greed. This marks the end of my patronage at Kokoro. I sincerely hope you reflect on the impact of these decisions on your customer base. Wishing you all the best,

I have been visiting kokoro for the last 4 years . They have increased there price which is understandable but they have significantly decreased the serving. I... read more I have been visiting kokoro for the last 4 years . They have increased there price which is understandable but they have significantly decreased the serving. I had chicken katsu curry recently and had a really bad experience with the amount of chicken that was provided. I think this will be my last visit to kokoro. I love the taste but it's just not worth it anymore.