Sassafras - New Orleans

I used to love this place mainly for the fried seafood. This last go around was TERRIBLE. It was Sunday Brunch, I had family in town, and I decided to bring them to Sassafras. Terrible decision. Look yall, we are easy, far from the table of girls that sat with y’all for an hour then left without paying because of terrible service. The worst thing to do is leave your customer in the dark. We waited 2 hours for our food! They ran out of dishes!!! Never heard of that. Food was COLD because they wanted to wait for everybodies food to be finished....lastly, for now, the seafood was not good. Nothing like I remembered it. Please do better. But it doesn’t matter for me because I will not be back. Oh no I have more, they don’t take the online reservations from this very site. So Shout out to the hostess with her busy self because she honored it but still this was overall more drama than that poor woman could handle on her own. Please don’t hire high school children that can’t handle large tables especially when we start having questions like where are my drinks/food? Basic stuff! And the nerve of y’all to not have alcoholic beverages to ease our worries! I have more to say the more I type this but I’m tired now so ima save it another review page. Bye Sassafras!

Terrible. I made a reservation on Open Table over a week or maybe even two in advance. Chose it because it had great reviews for food! But when we got there, there was no one at the hostess stand. There were 8 people standing around who had come in before us, had not been helped yet. Phone at hostess’s stand was ringing off the hook. Finally after standing there 10 minutes and older lady came up and started asking to help people. She told them it would be 30 mins to be seated. The place wasn’t that full...so they must be understaffed....then I told herI had made a reservation a week ago and the lady didn’t even know what Open Table was, said she didn’t know anything about reservations and that it would be over 30 minutes wait. We were trying to get to an event at a certain time, so we couldn’t wait that long. At the rate that was going, we probably would have been there at least two hours or more depending on how long it took the food to come out. So it was very disappointing Since we were looking forward to trying the food. Online it had great reviews for food but poor reviews for service and food wait time. I can see that now. Unfortunately, we probably won’t ever go back there to even try it. The other people waiting all left too.

Restuarant had no note that I had made a reservation online. They seemed confused when I told them that. It still took over an hour to be seated because of the crowd but I kept getting told that I would be the next seated and people with no reservation still got seated ahead of me. The food was amazing though.

Terrible. I have booked over a week on open table or maybe even two in advance. chose it because it had great reviews for eating! but when we were there, there was no one on the stand of the hostess. there were 8 people who had come before us, had not been helped yet. the phone at the stand of the hostess ringed from the hook. after that stand there 10 minutes and older dame came up and began to ask people to help. she told them it would be 30 minutes to sit. the place was not so full. so that they have to be understaffed....then I told her I had made a reservation a week ago and the dame didn't even know what was open table, said she knew nothing about reservations and that it would wait for more than 30 minutes. we wanted to come to an event at a certain time, so we couldn't wait long. in the speed that went, we would probably have been at least two hours or more there, depending on how long it took to get out. so it was very disappointing as we look forward to eating. online it had great reviews for eating, but bad reviews for service and eating waiting time. I see that now. Unfortunately, we will probably never go back there to even try. the others are waiting.

Friendly service. Perfectly fried seafood. A great price.