Zizzi - Feedback

We used to be regular, but not in so much since Kovid. nice to be back. the restaurant was short-circuited tonight, but we only had to wait 10 minutes for a tab... read more We used to be regular, but not in so much since Kovid. nice to be back. the restaurant was short-circuited tonight, but we only had to wait 10 minutes for a table. they would never have guessed that they were short-sleeved because the service was excellent and the food was really delicious and hot. a special thanks goes to gustie who was really helpful when I messed up some of my order. he was efficient and very friendly. very recommended and will return soon. great with the kids.

Beautiful day and another good experience in Nandos Maidstone. I love you can have mash and steamed brocoli or spicy rice instead of chips if you feel you need... read more Beautiful day and another good experience in Nandos Maidstone. I love you can have mash and steamed brocoli or spicy rice instead of chips if you feel you need to be a bit healthier.

I went there with some friends and had very bad experience, similar to the one described in the previous review. read more I went there with some friends and had very bad experience, similar to the one described in the previous review.

When you feel like eating Italian food, you ought to come here!! read more When you feel like eating Italian food, you ought to come here!!

Separate vegan menu if they ask for a large selection of veggie options, so they do not feel limited to the 1 or 2 dishes as in other high street restaurants. d... read more Separate vegan menu if they ask for a large selection of veggie options, so they do not feel limited to the 1 or 2 dishes as in other high street restaurants. does not feel like a compromise for a party when it looks with carnivores

Amazing food, service is amazing and thank you Brogan for the excellent service : read more Amazing food, service is amazing and thank you Brogan for the excellent service :

We waited 60 minutes for our food, my corn on the cob was completely burnt. The staff very slow even though the restaurant wasn't full. Tables were not cleared... read more We waited 60 minutes for our food, my corn on the cob was completely burnt. The staff very slow even though the restaurant wasn't full. Tables were not cleared or cleaned. Leftover food was on the floor. This was the worst Nando's we ate at. Not going to Nandos in Maidstone again!

The staff here were absolutely amazing, really impressed at how enthusiastic they all are and how helpful they are. Adrian especially made us feel very welcome,... read more The staff here were absolutely amazing, really impressed at how enthusiastic they all are and how helpful they are. Adrian especially made us feel very welcome, he was polite, happy and very enthusiastic. He was welcoming from the second we walked in to the moment we left. thankyou again

Came in for a cheeky nandos and its was amazing, we where seat right away and told that we can put our bags behind the booth to make sure we had enough space, i... read more Came in for a cheeky nandos and its was amazing, we where seat right away and told that we can put our bags behind the booth to make sure we had enough space, it was quite busy for a sunday but the atmosphere and service where amazing, accidentally got given a extra beer, offered to pay for it but was told its on the house which is amazing, 10/10, and thanks to the manger on shift who was outstanding and really put a smile on our faces

Online order made for collection, placed the order 1 hour before chosen time , it was evident that the food had been sat for sometime awaiting my collection as... read more Online order made for collection, placed the order 1 hour before chosen time , it was evident that the food had been sat for sometime awaiting my collection as the chicken was very dry when inspected. On the flip side the staff were very friendly and nice, just a shame they'd not timed the preparation of my order correctly .

Came here with friends for a birthday lunch. As a veggie I ordered the mushroom and halloumi burger and after a ridiculous wait I was brought a chicken burger.... read more Came here with friends for a birthday lunch. As a veggie I ordered the mushroom and halloumi burger and after a ridiculous wait I was brought a chicken burger. CHICKEN… I am a vegetarian and I find this unacceptable. It then took another 20 minutes to griddle a mushroom.

Been to aylsford South loads of times today very disappointing service ok but not as helpfull as usual ignore customers speak to them thay look away I give good... read more Been to aylsford South loads of times today very disappointing service ok but not as helpfull as usual ignore customers speak to them thay look away I give good reviews but not this time spent a lot of money for bad service sorry tean asked about reward staff on till don't know about rewards

We invited our grandchildren over to share a take out from Nando’s Maidstone we placed our order and waited patiently An hour and a half later the delivery arri... read more We invited our grandchildren over to share a take out from Nando’s Maidstone we placed our order and waited patiently An hour and a half later the delivery arrived at a cost of 80 pounds sadly the chicken itself was missing with some side orders meaning the family would not be eating more so the grandchildren who had waited for the so called treat of their choice. I called the branch the call was diverted to an off shore customer care facility i believe in America following another 2 hours on the phone they refunded the chicken element alone and assumed the matter was closed. My family had not eaten and the experience was unacceptable so i drove to the branch. I spoke with Adam the the branch manager who was completely unaware of the issues as the customer car apparently do not update the branches. Regardless i expressed my disappointment with the lack of food delivered and how my family had gone hungry as a result of this poor service at a cost of 80 pounds less the 21 pounds offered as a refund from the customer care to be credited some 5 days after the event. The branch manager Adam offered to intervene with a request for a full refund and a complimentary invite to the branch for us to attend. An email was sent from the branch manager outlining his proposals and detailing the actions he would be taking to make a positive offer to redeem the experience. Since that date we have sent 4 emails and made 3 calls to the branch to confirm the situation as it has remained unresolved. Apparently our emails have not been actioned at branch level the customer care has closed the complaint without a refund and the complimentary invite has at no time been formally confirmed or detailed as to what exactly it would include implied or otherwise. We called the branch today apparently no emails were responded to as they claim they never received them no calls were actioned because no one bothered and apparently voice mail messages were left but there is no account or evidence of these either. We having waited three weeks to have a full refund as promised and a good will gesture confirmed are now still out of pocket for goods not received and no recourse either as the complaint has been closed by Nando’s. I would advise any one ordering a take out to call into the branch in person to place your order and check it prior to leaving as if you allow for the service to be managed by their third party provider they will take no responsibility or action any refunds or even ensure that you and your family are actually fed which was the purpose of the transaction simply our money in return for a complete order of food which never materialised. Not good for a company that claims otherwise …

Our waiter Arek was so lovely, with great conversation skills. the food was good too!! will definitely come back. read more Our waiter Arek was so lovely, with great conversation skills. the food was good too!! will definitely come back.

Excellent service from Francisco soon as we entered felt very very welcome, ordered on the app nice and easy, food was so fresh and juicy definitely one off the... read more Excellent service from Francisco soon as we entered felt very very welcome, ordered on the app nice and easy, food was so fresh and juicy definitely one off the better Nando's we have been to, the lad who took over the upstairs at 5pm so lovely and checked on us, Excellent experience!

Booked online Sat morning for a table at 7pm that night only to get there and find out the restaurant was closed and had been since Thursday due to unexpected c... read more Booked online Sat morning for a table at 7pm that night only to get there and find out the restaurant was closed and had been since Thursday due to unexpected circumstances. Should have prevented online bookings if you knew you were shut.

Food bland and came out cold, sent back and didnt bother to order a replacement read more Food bland and came out cold, sent back and didnt bother to order a replacement

You get what you expect from a chain restaurant. I would like to see the menu changing more often and also a little more space between tables. Otherwise all fai... read more You get what you expect from a chain restaurant. I would like to see the menu changing more often and also a little more space between tables. Otherwise all fair.

We were a party of six and most of us were very pleased with our food. 1 person said their pizza was a bit dry and over cooked (but we didn't complain so didn't... read more We were a party of six and most of us were very pleased with our food. 1 person said their pizza was a bit dry and over cooked (but we didn't complain so didn't give the restaurant the opportunity to amend). Restaurant was very busy but the waitress was very friendly. Particularly good was the allergy menu, which was extensively used by one member of the party.

Zizi are a chain of restaurant and most of the time the food and service is good but there have been occasions when it's not so good. Overall ok. read more Zizi are a chain of restaurant and most of the time the food and service is good but there have been occasions when it's not so good. Overall ok.