Nando's - London

This was the worst experience I have ever had. The customer service was terrible, with a racist attitude. Two individuals were particularly awful towards me. I... read more This was the worst experience I have ever had. The customer service was terrible, with a racist attitude. Two individuals were particularly awful towards me. I informed them that I work for the NHS and am entitled to a discount. The man in the red T-shirt insisted on seeing my card, which I had not brought with me. When I showed them a picture of it on my phone, the other man demanded to see a physical copy. I felt they were giving me a hard time for no reason, suspecting me of misusing my NHS discount. I was with my children, but the way they looked at me and spoke to each other made me feel like they thought I couldn't afford to pay for our food. It was a terrible experience. I wonder why these racist individuals are allowed to work at a public restaurant.

Very good, fast and friendly staff, hot food and very clean! Parking on the same floor and lots to do in the centre itself so 10/10 read more Very good, fast and friendly staff, hot food and very clean! Parking on the same floor and lots to do in the centre itself so 10/10

Being a South African who has dined at numerous Nandos locations in South Africa, I can confidently say that this was the worst restaurant I have ever experienc... read more Being a South African who has dined at numerous Nandos locations in South Africa, I can confidently say that this was the worst restaurant I have ever experienced. I ordered a quarter chicken meal and was served the smallest, blandest, driest chicken leg I have ever seen. I recommend that they take notes from their South African counterparts. Steer clear of this branch at all costs.

What’s going on with Nando’s??? Nando’s used to be an ok place to go but this was terrible. The staff was ok. Doing their best to be helpful. My issue was with... read more What’s going on with Nando’s??? Nando’s used to be an ok place to go but this was terrible. The staff was ok. Doing their best to be helpful. My issue was with the portion sizes. I had a butterfly chicken burger. It was basically a chicken breast cut in half before butterflied. So yes, it’s butterflied but it still the size of one small chicken breast. Not impressed and not sure if this is Nando’s all over or just this branch that are trying to be clever. The kids meal is a good deal as it includes dessert so everybody is happy but can’t see us going back soon again. Or I just have a drink whilst the kids eat.

I ordered a chicken pitta with coleslaw and it was awful. There was literally a few scraps of coleslaw and the chicken wasn’t even hot. The waitresses were plea... read more I ordered a chicken pitta with coleslaw and it was awful. There was literally a few scraps of coleslaw and the chicken wasn’t even hot. The waitresses were pleasant and it was replaced but the whole experience wasn’t good enough. I wish I had taken a photo as I still cannot believe that anyone would think that it was acceptable to serve that to a customer.