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Contribute FeedbackThe restaurant's service has been inconsistent, with some servers falling short but others like the hostess showing excellence. While the food quality varied, with some diners enjoying the steaks while others found them lacking in flavor. There were complaints about slow service, especially when patrons were attending shows. However, positive experiences involved delicious meals, perfect steaks, and engaging service. The atmosphere was praised as well. Overall, the restaurant seems to have some areas in need of improvement, particularly in service timing and consistency, but has also provided memorable dining experiences for many.
I wish I could give this no stars. Last night I had reservations for 7:00. We were going to see The Temptations at 8. Figured this would be enough time to have a drink and some appetizers as I was told previously by staff that they are sticklers about reservation times. We weren't seated until 7:17. I had to flag the waitress to get her attention at 7:30. By 7:45 we had water only. The waitress said it would be at least 45 minutes until we got food we only ordered soup and drinks! This was AFTER waiting 45 minutes. The manager seemed completely stumped that we were canceling and leaving and never offered an apology. Next time we will do what we've done in the past and go to Freddie's steakhouse before the show.
Terrible service. We let the wait staff know we were attending the Joan Jett show. It took 20 minutes for our waiter to come over and get our drink order. And we put our order in right away since he mentioned the kitchen was behind. We got our salad within 10 minutes. It was fine (although never cleared the plates for the entirety of our 1 and 1/2 hr stay). But an hour later we didn’t have our entrees. We kept hearing other tables complaining they were waiting for over an hour and we’re also trying to make the show. So we asked about our food and they kept promising it was coming. We got to the point where we had to leave without eating in order to make our show. This place apparently has a huge issue with accommodating patrons coming to see shows. Go elsewhere for dinner if you’re coming to see a show at The Venue. The staff is not very friendly and just feeds lies, not food.
Amazing! Order the pork shank!! It will not disappoint!! It's better than the steak!! Promise!!!Beautiful view,great customer service,excellent food,clean,quiet,comfortable environment! Horseshoe Casino Location!
This was our first time here at the restaurant. We decided to come here for dinner to celebrate our 10th wedding anniversary and we're so happy that we did! Our dinner was perfect! I wish we would have gone there earlier!! The food was AMAZING!!!! All I kept saying was in my God!! Lol Our server Doris was so sweet!! I can't wait to go back!!
If you ever find yourself traveling in Whiting, Indiana (which I wouldn't recommend) this is one of the few places in town to get something to eat, besides fast food (and the reviews of the fast food places scared us away from that option). There is a good Mexican place, but we had just had Mexican the day before. Of course, it's pricey, but the food and service were outstanding.
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