Shanghai Ichiban - Grand Rapids

While my family has always stopped in for the Hibachi experience, last night we picked up a huge take out order for a large birthday party. We gave them about 4 hours notice when we ordered and when we stopped in to pick it up, they loaded it on a cart and walked it out to our car for us. They took the time to go over everything to make sure they didn't forget anything. They explained what dishes needed to be stirred up before serving as well as what every sauce was. They put labels on everything for us which made it easy to share. The only complaint is that I'm not a huge fan of their sweet and sour sauce because it's very thick. Overall, this place didn't disappoint and never will. Friendly staff and quality food.

First experience here, the place looks nice with the statue and all that good stuff, I ordered the shrimp fried rice with vegetables and no I did not order no beef but it's was pretty good and well cooked, the employees were very polite and were real busy keeping up with everything and making sure everyone orders were correct, overall I give it 4 stars and definitely must check them out if your in the Grand Rapids/Holland, Michigan area

This place was amazing! The customer service was beyond anything I have ever experienced. They really know how to take care of their customers. The food was really good. This was the first time that we both finished all our food. We just couldn't stop eating, it was that good. I will definitely come back and eat here again the next time I am in town.

Here we are !!! I'm supposed to feel bad because the people running this place can't read a watch or understand customer service ... so instead of bashing for his crap customer service ... I'll just say with out trying a bit if the food ... the taste of the attitude here is just terrible ... I am told I should not review poorly.... I was told I don't know what Chinese food is .. I was told I don't know how to read a watch... I was told not to bash a local business ... i was told no one in this world uses google maps .... well my friend welcome to the 20th century ... when you insult people and their intelligence , when you show nothing but our ignorance ... 40 years in business shocks me people allow you to stay in business . I pray for your competitors to come to Grand Rapids and show you what customer service is.. Missy May have not been here and we have not spent a dollar here ... it was because we were not allowed to. I'll make sure to let the 47,000 people who follow our food blog know , you actually don't care if we come back ... oh wait I have 1000 followers here too :

This place is so amazing! They did Hibachi with just me and my fiancé, where other places said they wouldn't for just two people. You also get ALOT of food! I have lunch/dinner for the next 2 days at least! Last the food tasted great! Honestly, I'd go back just for the soup it was that good!