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In what was a day from hell, Cocoa was a beacon of humanity. After a Mitsubishi meltdown left us stranded in Coffs, Cocoa offered us a refuge. Welcomed with open arms and a warm smile, Emily and the staff comforted and raised our spirits. The coffee was excellent and we were literally brought to tears. Cocoa will be our one and only coffee stop on future festival road trips. Forever grateful,Lucy & IsaacP.S Emily des... View all feedback.
What User dislikes about Cocoa:
Nice customer service, staff were lovely. Thickshakes were a letdown, they were milkshakes even after asking for extra ice cream in them. Food was 7/10. Was expensive for 2 people. Overall was alright, but I wouldn't go out of my way to eat there. View all feedback.
Went in for coffee and cakes, so good we kept going back every day. Great people, helpful, going out of their way to help you in your stay in Coffs and where else can you get a pot of tea brewed with loose leaf tea
Vegan/vegetarian options minimal, food was bland and service wasn't great. Expensive for what you get
Service was slow and food was a little less crowded than ordinary. Fish of the day was over cooked and over salted. Calamari was tough and bland. Disappointing
My wife and I stopped by once again and as usual we were very impressed with our order. Came here for coffee when they first opened years ago, and we were both very impressed and enjoyed our coffee the first time. We will continue using...them as our preferred coffee house in Coffs Harbour. Well done !!! W&D
Absolutely No customer service! I'm guessing these people survive on tourist blindly walking in like myself. Was "greeted" with a look, then a stern "take away or seated". How hard is a smile and even a good morning?? Coffee was ok. I ordered sourdough toast...with jam. Slices we VERY small and obviously I can't be trusted with buttering my own toast and it actually tasted like the spread it with margarine and the jam tasted like cottees. No homemade here
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