The Clockhouse - Ballymena

We visited for Santa Sunday!! Santa was in the lobby when we arrived and was welcoming the kids received a selection box! Lovely food but service was so slow!!... read more We visited for Santa Sunday!! Santa was in the lobby when we arrived and was welcoming the kids received a selection box! Lovely food but service was so slow!! We were there for over 2 hours!! Mains came out with some missing food items we alerted staff and got it straight away! Took our dessert order and came back to tell us they only had 3 sticky toffee puddings left but we ordered 4 but this was fine with us we just shared!! Then tea and coffee pots came out but they didn’t bring us cups by the time we got staffs attention they had to bring us fresh tea and coffee! Also online on their Christmas brochure it states three courses was £34.95(picture attached) But they charged us £37.95 for 3 courses! The kids was £14.95 and not worth that at all! Dessert option for them was vanilla ice cream my son was happy with this but my daughter will only eat chocolate and there was no alternative for her! Be good if they had more flavours available! Also £4,50 For a jug of orange cordial!!!! Crazy!!!!!! We normally love the leigninmohr and never have complaints but I wouldn’t return for a Santa Sunday again far too busy therefore impacting on the service!

I dined at this restaurant for the first time and was very impressed. The staff was incredibly friendly and attentive, the food and service were excellent, and... read more I dined at this restaurant for the first time and was very impressed. The staff was incredibly friendly and attentive, the food and service were excellent, and the atmosphere was lovely. I will definitely be returning.

Booked a dinner reservation for 31st March to celebrate my birthday tomorrow. From the minute we arrived the service received was impeccable! I was absolutely d... read more Booked a dinner reservation for 31st March to celebrate my birthday tomorrow. From the minute we arrived the service received was impeccable! I was absolutely delighted to receive a complementary glass of sparkling wine a signed birthday card. This was such a lovely gesture the two staff that served us both wished me a happy birthday. How nice was that! The staff in particular must be mentioned. Dragos was so professional, welcoming, calm smiled throughout. The staff overall had great customer interaction didn’t hover yet you didn’t have to wait long for dishes to be cleared or food/drinks to be served. The food presentation was beautiful especially the starters. I had the spiced crab crayfish which was light refreshing. The other party had the wild mushroom tartlet again presented well they both found the dish to be tasty. I had ordered a Bramble cocktail it was so good! For mains we had honey glazed chilli chicken strips grilled cod fillet. For dessert crème brûlée trio of chocolate mousse. Although it was beat the clock menu I chose to have my main dish the size of a starter (for me personally it was the correct portion size it’s just a personal preference) but the staff were very accommodating with my request. We were never made to feel rushed, it was a very relaxed atmosphere. The general ambiance was really nice. You were able to have a conversation with the rest of the party without having to shout above other customers in order to be heard. When we were leaving we were given a 10% discount voucher to use on our next visit which we immediately booked once we arrived back home. I would highly recommend The Clockhouse Restaurant. The wee extra unexpected touches stood out. It was very reasonably priced. I’m surprised its ratings don’t score higher. I hope the restaurant manager passes on my thanks appreciation to the restaurant, bar kitchen team!! As someone who studied worked in hotel management for a number of years it’s important for staff to hear positive feedback. Too often people are quick to complain but not complement so well done everyone keep up the great work!!!

The meal at this restaurant was excellent, and the service was exceptional. The wine was perfectly chilled, and our water was brought to us without needing to r... read more The meal at this restaurant was excellent, and the service was exceptional. The wine was perfectly chilled, and our water was brought to us without needing to request it. There was a wide selection of options on the menu, but we were both very satisfied with our choices. The cheese platter was the best I have ever had.

This restaurant is a favourite of mine, and I recently brought along a friend who had never been before. We were initially seated in the library, but when we ex... read more This restaurant is a favourite of mine, and I recently brought along a friend who had never been before. We were initially seated in the library, but when we expressed our preference to sit in the main dining area, the staff accommodated us without any issue. The food was exceptional as always, and we both enjoyed two courses paired with a delightful bottle of sauvignon blanc. The service was impeccable, with a special shout-out to Dragos. The only minor drawback was the size of the wine glasses, which were on the smaller side. However, when my friend requested larger glasses, it was promptly addressed. We then moved to the reception area and had a fantastic experience with Marcus at the bar. Despite my usual apprehension about cocktails, the French martinis and porn star martinis we ordered were some of the best we've ever had. Marcus provided excellent service with a charming demeanor. The staff overall was fabulous, and I can't wait to return for another visit soon.